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Have a question about your order, need help with your board, or want advice on your recovery routine? We respond to every message personally.

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Frequently Asked Questions

Quick answers to the most common questions we receive

How do I switch between the two resistance levels?
Use the included scraper tool to pop out the balance ball from underneath the board. The beginner ball has a lower profile for gentler resistance, while the advanced ball sits higher for a bigger challenge. The whole switch takes under 10 seconds.
What is your return policy?
We offer a 30-day return window through Amazon. If you're not satisfied with your board for any reason, contact us through Amazon's return system and we'll make it right — no hassle.
Is the board suitable for someone recovering from surgery?
Yes — many of our customers use the Just RoQH board as part of post-surgery rehab. We always recommend consulting your physical therapist or doctor before starting any balance training after surgery. The beginner level is gentle enough for early-stage recovery.
Where can I find the exercise guide?
A photo-based exercise guide is included in the box. You can also scan the QR code on the packaging to access our full video exercise library — step-by-step routines designed for ankle rehab and balance training.
My Velcro isn't gripping well — what should I do?
This is exactly why we included the custom scraper tool! Over time, lint and fibers can build up on the Velcro. Use the scraper to gently clean the surface of the slats and balance ball, and your quick-release system will perform like new again.
Do you offer bulk or wholesale pricing?
Yes! We work with physical therapy clinics, sports facilities, and medical providers. Fill out the contact form and select "Wholesale / Bulk Order" — we'll get back to you with pricing and availability within 1–2 business days.
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